New Customers

Just signed up and not sure where to start? - Or maybe you just need that extra advice to get things running exactly right?

New Hosted customers are entitled to 1 hour of support to help get their hosted system up and running the way they would like it set up. If you have a new onsite PBX initial support will be included as quoted to you.

 

 

Existing Customer

For existing customers of MBIT that are not on a support plan the charge of your request varies. Please note if you are unsure if your support call or ticket will incur a charge please confirm with the support agent.

 

For more information on what is and isn't charged by MBIT take a look at here

 

Plans

Did you know that you can get a support plan added to your account? The cost varies based on your needs, with a support plan you can submit tickets and get phone support Monday to Friday 9-5pm AEST.

 

Not an MBIT customer but still need help?

Our team's expertise are with Asterisk phone systems and appliances. If you have an issue you can't solve and are not a MBIT customer, we can offer one off support.

 

Call us for further detail.